Application/Product Support Tier 2 (C#, .NET)

Location: Annapolis, MD
Date Posted: 01-02-2018
The purpose of this position is to provide 2nd tier customer support and application development services for a large
scale financial application. The successful candidate will work directly with the client base and application
development team to provide ongoing support for the system and develop additional application functionality to meet
ongoing user requirements. This is a full-time, ongoing role for the right person.

  • Bachelor’s degree with major in computer science, information systems, engineering, business, or a related
  • scientific or technical discipline (Masters degree preferred)
  • Minimum of five (5-6) years of computer experience in information systems design, analysis and
  • programming
  • 5+ Years demonstrated experience with C#, .NET framework, and object oriented design/development.
  • 5+ Years of demonstrated experience with relational database design and implementation using MS SQL
  • Server
  • 5+ Years of demonstrated experience with ASP.NET and related technologies
  • 5- years of experience with Java Script, jQuery and other scripting framework

  • Ability to analyze and troubleshoot problems and make recommendations for remediation
  • Experience developing with Microsoft BI product stack.
  • Strong SQL developer skills.
  • Good experience in the following: SSRS , SSIS  and SSAS.
  • Demonstrated experience with large-scale financial applications including ERP or budgeting applications
  • Good communication and customer interaction skills.

  • Debugs and resolves data and application issues
  • Creates reports and dashboards using the appropriate BI toolsets.
  • Provides second line customer support.
  • Partners closely with Testing and Development team to ensure User Stories are refined and in a ready state
  • for Sprint Planning
  • Works with Testers to understand defects opened and resolves them in a timely manner
  • Utilize debugging skills to support production issues
  • Provides regular updates on work progress
  • Provides on-call support if required 
  • Provides technical documentation as appropriate.
  • Adheres to processes to minimize data quality risks and proactively identify potential data issue
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