Regional Support Technician

Location: Chicago, IL
Date Posted: 05-21-2018
Our client provides patient engagement solutions that help health care providers engage, educate and empower patients along the care continuum. Their patient-centered platform, delivered across multiple technology platforms including mobile devices, computers and televisions, enables providers to implement a revolutionary care delivery model to improve performance and patient outcomes. The company further extends the value of existing IT investments by integrating seamlessly with electronic medical record and patient portal applications.
 
With more than 270 employees across the U.S., our client is dedicated to changing the lives of millions of patients and families every year. If you're passionate about working in a high-growth, dynamic and innovative environment that is changing an industry, then we want to hear from you!


About the Role 
 
We are seeking a talented and enthusiastic Regional Support Technician to support, manage, and troubleshoot systems and services at client healthcare facilities.
 
Duties and Responsibilities 
 
  • Position requires up to 100% travel.
  • Put the Patient first
  • Provide hardware and software support for all onsite devices including servers, in-room equipment, network devices, and both analog and digital TV distribution systems.
  • Perform start to finish installation of system infrastructure at client locations. Includes mounting and configuration of servers, network, and any required integration.
  • Provide Level 1 support on all applications.
  • RF (cable) testing and tuning.
  • Consistently document work.
 
About You 
 
Required Skills
  • Outstanding and demonstrated customer service and client facing skills.
  • Passionate, hard-worker, team player, willingness to contribute in multiple areas.
  • Strong sense of pride in workmanship.
  • Creative problem solver and self-starter.
  • Broad range of knowledge and proficiency with server hardware, Linux OS and other OS platforms, network administration, and TV distribution systems and methodology. 
  • Ability to display patience and professionalism in both solving problems and representing GetWellNetwork in front of clients.
  • Ability to self-manage travel and expense reporting.
  • Experience with monitoring tools such as Nagios.
  • Familiarity with Atlassian Confluence and Jira products helpful.
  • Other technologies:  dnsmasq, SSH, Cisco VPN, Mac OSX, RDC, VNC, SCP.
 
Required Experience
 
  • At least 3 years of IT/Network Support Experience.
  • Experience with DOCSIS, (Cable modems and CTMS) a huge plus.
  • Willingness to travel up to 100%, Monday – Friday.
  • RF knowledge is required.
  • Basic Networking experience (Cat 5, Fiber Switched, and DOCSIS Networks).
  • Installation and support of server hardware, particularly Dell PowerEdge series servers.
  • Experience with Cable modem technology.
  • Experience with Analog and Digital RF (cable) Distribution and Tuning.
  • Familiarity with Linux Gentoo OS platforms.
  • Familiarity with periphery hardware devices such as UPS, IP-KVM, IP-PDU.
  • Firewall and Routing experience a plus.
 
 
 
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